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Desktop Support Specialist 3

San Diego, CA 92122

Posted: 11/27/2023 Employment Type: Contract Job Category: Infrastructure & Helpdesk Job Number: 582814 Country: United States Is job remote?: No

Job Description

Desktop Support Specialist
Location: Onsite; San Diego, CA
Pay: up to $30.50 per hour DOE
Benefits: Health, Dental, Vision and more

Job Overview:

The End User Services (EUS) Desktop Support Specialist will be a key member of the End User Services function, based out of our client's San Diego office.

  • A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment
  • Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the 1Help 24x5 call center support service
  • Professional, well presented and motivated individual providing support to the general userbase through various communication channels
  • Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team
  • Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service
  • Engage in cross-functional collaboration, working with the wider Global Information Services organization to support the business and organizational changes
  • Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner
  • Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team
  • Occasional requirement for after-hours support as needed (Shared burden and low volume expected)

Preferred Requirements:
  • Experience working in an ITIL environment
  • Knowledge of Windows, Mac, iOS and Android operating systems
  • Excellent customer service approach
  • Clear and adaptive communication style
  • Initiative & self-management
  • Process development & maturation
  • The ability to multitask, effectively determine priorities and meet SLA’s
  • Enthusiasm to learn new skills and embrace change
  • Ability to work in a fast-paced environment
  • Experience supporting Company Executives directly
  • Creation of support documentation, guides, and manuals

Preferred Experience/Education:
  • Bachelor’s degree from an accredited college or university or equivalent work experience. 
  • Experience working within an IT organization
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