The Planet Group
https://cdn.haleymarketing.com/templates/63515/logos/square.png
http://www.theplanetgroup.com
http://www.theplanetgroup.com
true
Desktop Support IV
3099 E Washington Ave Madison, WI 53704 US
Posted: 11/28/2023
2023-11-28
2023-12-29
Employment Type:
Contract
Job Category: Infrastructure & Helpdesk
Job Number: 609509
Country: United States
Is job remote?: No
Job Description
Desktop Support Technician
Location: Madison, WI (mostly remote)
Pay: up to $34 per hour DOE
Benefits: Health, Dental, Vision and more
Job Overview:
Planet Technology's client is seeking a Desktop Support Technician. This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) – that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin – no accommodations are possible in this regard.
Job Responsibilities:
Top Required Skills:
Nice to Have Skills:
Location: Madison, WI (mostly remote)
Pay: up to $34 per hour DOE
Benefits: Health, Dental, Vision and more
Job Overview:
Planet Technology's client is seeking a Desktop Support Technician. This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) – that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin – no accommodations are possible in this regard.
Job Responsibilities:
- Level 3 support and maintenance of workstation software and hardware
- Support and maintenance of Operating Systems for user workstations
- Peripheral device support (printers/scanner/etc.) and maintenance
- Incident and Service Request Management
- Technical assistance on projects as assigned by Desktop Support Supervisor
Top Required Skills:
- Level 3 support and maintenance of workstation software and hardware (5 years or more required)
- Support and maintenance of Operating Systems for user workstations (5 years or more required)
- Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
- Incident and Service Request Management (5 years or more, preferred)
- Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
- Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
- Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
- Patch Management
- Imaging experience using management tool (SCCM, Ivanti, etc.)
- Learning management system (LMS) support experience
- Google Workspace experience
- Microsoft's Group Policy Object (GPO) experience