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Desktop Support II

Madison, WI 53706

Posted: 12/04/2023 Employment Type: Contract Job Category: Infrastructure & Helpdesk Job Number: 609492 Country: United States Is job remote?: No

Job Description

Desktop Support Technician
Location: Onsite; Madison, WI (must already reside within the state of Wisconsin)
Pay: up to $23 per hour DOE
Benefits: Health, Dental, Vision and more

Job Overview:
Planet Technology's client is seeking a Desktop Support Technician. Provides information technology (IT) support services to end users in support of institutional technology operation. Provides training to end users.

Job Responsibilities:
  • 50% -- Completes procurement, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision
  • 30% -- Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
  • 10% -- Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
  • 10% -- Serves as a point of contact for individuals and groups, providing standard-level organizational information about technology resources and addressing their needs

Top Skills (1-2 Yrs of Exp):
  • Installation of computers, monitors, and peripherals
  • Troubleshooting Windows system error messages
  • Installation of software such as Microsoft Office

Nice to Have Skills: 
  • Understanding SCCM/MECM task sequences and deploying software via software center
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