The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Customer Service Representative
395 Summit Point Dr Suite 7 Henrietta, NY 14467 US
Posted: 01/10/2025
2025-01-10
2025-02-18
Employment Type:
Direct Hire/Perm
Job Category: Administrative
Job Number: 627555
Country: United States
Is job remote?: No
Job Description
Customer Service Representative
Direct Hire
Onsite – Rochester NY
Pay: $20 hourly
Job Description
We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.
Must:
Direct Hire
Onsite – Rochester NY
Pay: $20 hourly
Job Description
We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.
Must:
- 1+ years of customer service experience
- High School Diploma/GED
- Experience with managing heavy inbound and outbound calls and transferring calls
- 3+ years of business-to-business account support
- Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
- Experience in proofreading and editing documents
- Bachelor’s Degree preferred
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