The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 07/09/20252025-07-092025-08-11Employment Type:ContractJob Category:Customer ServiceJob Number: 636442Is job remote?: No
Job Description
Our client is looking for a Customer Service Representative, this will be a 3-month contract position in Azusa, CA
Pay: $17.24/hour
Description
Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group.
Own the customer service experience.
Be the primary point of contact for customers within assigned branch territories.
Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
Coordinate communications (both internal and external) for all aspects of customer and technical service.
Analyze, plan and facilitate resolutions for customer service and technical issues.
Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
Other duties and responsibilities as assigned by Customer Excellence Manager
#LI-SD1
#EEM
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Ready to embark on an exciting career journey around Azusa, California? This vibrant and dynamic region, nestled in the beautiful San Gabriel Valley, offers a plethora of job opportunities and growth prospects waiting just for you. Imagine working in a place that combines the serene beauty of the San Gabriel Mountains with the buzzing energy of nearby Los Angeles. From exploring the historic Azusa Pacific University to savoring delicious Mexican cuisine at local eateries like Tacos Ensenada, there's something for everyone here. Don't miss out on visiting the Azusa Light and Water Building, or catching a show at the Haugh Performing Arts Center. Embrace the charm and unique culture of Azusa while pursuing your dream career – your next professional adventure awaits!
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