Careers at the Planet group

Customer Service Representative (Azusa, CA)

Azusa, CA 91702

Posted: 07/09/2025 Employment Type: Contract Job Category: Customer Service Job Number: 636442 Is job remote?: No

Job Description

Our client is looking for a Customer Service Representative, this will be a 3-month contract position in Azusa, CA

Pay: $17.24/hour

Description

Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group.
  • Own the customer service experience.
  • Be the primary point of contact for customers within assigned branch territories.
  • Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
  • Coordinate communications (both internal and external) for all aspects of customer and technical service.
  • Analyze, plan and facilitate resolutions for customer service and technical issues.
  • Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
  • Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
  • Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
  • Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
  • Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
  • Other duties and responsibilities as assigned by Customer Excellence Manager
#LI-SD1 
#EEM
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About Azusa, CA

Ready to embark on an exciting career journey around Azusa, California? This vibrant and dynamic region, nestled in the beautiful San Gabriel Valley, offers a plethora of job opportunities and growth prospects waiting just for you. Imagine working in a place that combines the serene beauty of the San Gabriel Mountains with the buzzing energy of nearby Los Angeles. From exploring the historic Azusa Pacific University to savoring delicious Mexican cuisine at local eateries like Tacos Ensenada, there's something for everyone here. Don't miss out on visiting the Azusa Light and Water Building, or catching a show at the Haugh Performing Arts Center. Embrace the charm and unique culture of Azusa while pursuing your dream career – your next professional adventure awaits!
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