The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Customer Service Rep: Clinical
6-month contract
Location: Batesville, IN
$22.50-24/hr
Must Haves:
Job Description:
This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing ForeCare, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a ForeCare contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
Responsibilities:
Customer Service Rep: Clinical
One Forethought Center Batesville, IN 47006 Batesville, IN 47006 US
Posted: 11/16/2023
2023-11-16
2024-01-09
Employment Type:
Contract
Job Category: Customer Service
Job Number: 580512
Country: United States
Is job remote?: No
Job Description
Customer Service Rep: Clinical
6-month contract
Location: Batesville, IN
$22.50-24/hr
Must Haves:
- Associates degree or equivalent experience
- 1-3 years experience within the health care industry (medical office, pharmacy or similar)
- Medical terminology knowledge
- Customer service / call center experience preferred
- Understanding of medication usage
- Spanish speaking
Job Description:
This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing ForeCare, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a ForeCare contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
Responsibilities:
- Conduct phone interviews, provide excellent customer service by telephone
- Understand annuity and insurance products, procedures and system capabilities
- Verify personal information
- Administer telephonic cognitive screening tests
- Complete initial inquiry phone call for long-term care benefits
- Respond to questions regarding long-term care claims benefits
- Accurate data entry and record keeping
- Question clients regarding medication usage and record responses
- Determine when cases need to be referred to underwriting
- Communicate underwriting decisions to the field
- Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information
- Other duties as assigned by management
- Associates degree or equivalent experience
- 1-3 years experience within the health care industry (medical office, pharmacy or similar)
- Customer service / call center experience preferred
- Knowledgeable in medical terminology, especially prescription drugs
- Understanding of medication usage is helpful
- Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs
- Ability to speak clearly, annunciate properly and accurately
- Ability to type and talk simultaneously and professionally fill dead space when waiting for information
- Previous experience with geriatric patients
- Basic computer navigation
- Excellent data entry skills with attention to detail and accuracy on a daily basis
- Demonstrate strong attention to detail with excellent organizational skills
- Strong interpersonal and team skills required
- Participates as a fully functional team member by learning and performing all team processes
- Support operational measures and assist in meeting established service standards
- Strong written and oral communication skills
- Ability to maintain positive attitude and composure in dealing with difficult situations
- Ability to be flexible and prioritize activities
- Flexibility with scheduling to cover shifts Monday – Friday 8:30am-6pm
- Spanish preferred