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Customer Service Rep

San Diego, CA 92121

Posted: 05/24/2023 Employment Type: Contract Job Category: Customer Service Job Number: 567993 Country: United States Is job remote?: Yes

Job Description

A life sciences company seeks a 100% remote Customer Service Rep to join their growing team for a 1-2+ month contract assignment.

Customer Service Rep 
1-2+ months
100% remote

Vaccination Requirements: must be vaccinated against covid

Must Haves:
  • 1-2 years of customer service experience
  • SAP experience
Job Summary/Description:

Delivering exceptional level of service to our customers involving several key responsibilities that include:
  • Response to customer via e-mail, telephone, fax or system
  • Order Processing in relevant customer service systems which includes order review and domestic-use consumable/reagent order entry.
  • Properly manage telephony systems to ensure consistent converge
  • Complaint Handling
  • Billing Inquiries which include invoice review, standard price quotations, US inquiry price checks, item availabity and standard transit times
  • General administration of account update requests and follow-up transaction issues to ensure resolution to customer satisfaction.
  • Assist with adherence to ISO standards and requirements.
  • Actively participate in the on-going assessment of customer support processes and incorporate approved improvements.
    Basic Qualifications
  • 2+ year customer service experience in team-based environment.
  • BA/BS degree or the equivalent combination of training and experience
Other Requirements 
  • Solid knowledge of Microsoft Office and Internet explorer for work purposes
  • SAP knowledge/experience preferred.
  • Basic understanding and utilization of a variety of resources such as carrier sites, SAP/ServiceMax systems, company websites, learning and quality management systems.
Critical Skills
  • Genuine interest in working in a service environment and acquiring and applying technical knowledge.
  • Exceptional verbal and written communication skills
  • Strong interpersonal skills - ability to work well with a broad range of personality styles/ types.
  • Ability to handle pressure in a fast-paced work environment.
  • Flexible – open to change and new information.
  • Bias for Action – Pursues resolutions with a sense of urgency and commitment to customer.
Physical Demands:
  • Must be able to remain in a stationary position more than 25% of the time.
  • Specific vision abilities required by this position include without limitation, the ability to observe details at close range, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. 
  • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
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