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Customer Service Rep - Skincare

San Francisco, CA 94105

Posted: 10/25/2024 Employment Type: Contract Job Category: Customer Service Job Number: 613749 Country: United States Is job remote?: No

Job Description


Customer Service Representative - Skincare
Contract
Hybrid – 2 days in office

Pay Range: $18-20


Must Haves:
***Corporate retail experience
Familiarity with corporate retail
SKU knowledge

Preferred:
N/a

Summary/Description:
As a Merchandise Coordinator, you will be the key support role to the merchant team assisting on all aspects of the day to day needs of the business. You will play a pivotal role in team admin, reporting, and data entry for product assortments. 
Responsibilities:
  • Prepare for all brand meetings (schedule meetings, prepare reports and agenda, order lunches)
  • Conduct weekly and monthly reports (including sku, location, collection and subclass), send out Vendor monthly reports, and adhoc reports for merchant team
  • Communicate consistently with internal and external stakeholders
  • Assortments: sku creation and maintenance, track artwork deadlines
  • Oversee comp collection and organization: requesting comps from vendors, organizing comps, and owning them when requested from other departments
  • Handle monthly Vendor Damage and Tester recovery, tester allocation requests, Running tester reports, Gratis Collection, and Co-Op Collection
  • Manage hotline online

Experience:
  • 1-3 years of relevant professional corporate experience
  • Ability to prioritize- consistently, accurately and in a timely manner
  • Strong attention to detail
  • Ability to manage ambiguity with projects and processes
  • Team player with a positive attitude
  • Ability to navigate complexities within a corporate setting
  • Strong verbal and written communication skills
  • Flexible in fast-paced and often-changing environment
  • Proficiency with MS Office, advanced Excel skills preferred
    #LI-RS1
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