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Customer Service

Newburyport, MA 01950

Posted: 09/19/2023 Employment Type: Direct Hire/Perm Job Category: Administrative Job Number: 579128 Country: United States Is job remote?: No

Job Description


Customer Service


Onsite- North of Boston


Must Have:

1 plus years Ecommerce customer service 

MS office 






  • Phone, email, and website chat support for customers before and after sales

  • Sell products and services to current and potential customers by answering product/service questions and providing advice and solutions to customer questions

  • Develop & establish relationships with current and new customers

  • Take email and phone orders

  • Resolve product or delivery issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

  • Recommend potential products or services to the Buckleguy team by collecting customer suggestions and needs, or the needs of the company

  • Engaging with customers on channels such as social media

  • Help maintain e-commerce website and other marketing assistance as necessary

  • Data and product entry

  • Contribute to the ‘team’ and the responsibility to take on new tasks as they arise

Required Skills and Qualifications:

  • Must be customer service oriented and demonstrate exceptional phone skills, a quality focus, problem solving abilities, conflict resolution, and the ability to multi-task.

  • Technology and ecommerce experience. This position handles over 10 different web platforms.

  • Must be competent with all forms technology including computers, creating Excel reports, social media platforms, etc.

  • Adaptable to new job responsibilities

  • Strong typing speed
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