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The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 04/18/20252025-04-182025-05-31Employment Type:ContractJob Category:AdministrativeJob Number: 632678Is job remote?: No
Job Description
Customer Service Admin
Contract at least 5 months
This position is hybrid in office 2 days
Hourly rate: $20-22/hr
Must have:
2+ years of call center or computerized maintenance management application experience
Excel
Strong verbal and written communication skills.
The Energy Management Administration team plays a crucial role in ensuring optimal thermal comfort across our retail stores and field operations. The team is responsible for addressing daily thermal comfort issues, supporting HVAC technicians through a dedicated call center, processing HVAC and lighting schedule change requests, and managing water leak investigations by coordinating with property managers and service providers.
As an Energy Management Administrator, you will analyze thermal comfort concerns using our in-house building management system and document findings in the Computerized Maintenance Management System (CMMS). You will work closely with service providers, store teams, field leadership, and corporate teams to ensure timely and efficient resolution of issues. This role requires a proactive approach in determining when to escalate HVAC service requests and ensuring effective communication at all levels.
Key Responsibilities:
-Respond quickly and effectively to all communication channels, ensuring accurate and timely resolution of issues.
-Address inbound HVAC service requests from stores and ensure they are completed promptly. Escalate any challenges or service delays to management when performance does not meet expectations.
-Collaborate with vendors, property managers, store managers, and home office teams to troubleshoot problems and provide clear solutions.
-Keep vendor and store information up to date in the Computerized Maintenance Management System (CMMS).
-Represent the company’s values and mission by maintaining a positive and professional image in all interactions.
-Manage a high volume of inbound requests while maintaining strong organizational skills and attention to detail in a fast-paced environment.
-Write clear and professional email correspondence to both internal and external support teams.
-Monitor HVAC service provider performance using analytics and ensure they are held accountable for service standards.
-Provide professional support to HVAC technicians calling into the Call Center, ensuring efficient issue resolution and positive customer service.
#LI-MF1
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Ready for an exciting career in the vibrant community of Framingham, Massachusetts? Explore our job opportunities in this dynamic area that boasts rich history, stunning landscapes, and a thriving economy. Framingham is nestled in Middlesex County, just west of Boston, offering a perfect blend of urban conveniences and suburban charm. With landmarks like the Framingham History Center, amazing local cuisine ranging from classic New England fare to global flavors, and venues like the Amazing Things Arts Center and MetroWest Symphony Orchestra, Framingham is a hub of culture and creativity. Join the bustling job market, take advantage of top-notch education and healthcare facilities, and immerse yourself in the welcoming community spirit of Framingham. Let's kickstart your career journey together!
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