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Customer Service - Financial Transactions

Draper, CA 84020

Posted: 09/19/2023 Employment Type: Contract Job Category: Customer Service Job Number: 579459 Country: United States Is job remote?: No

Job Description

Customer Service – Financial Transactions
3-Month Contract
Hybrid: Draper, UT

Pay Range: $22 - 25

Must Haves
Customer service experience

Financial services/financial technology experience

Job Summary/Description:
  • Work from a queue to action upon declined transactions with speed and efficiency
  • Take reactive measures including phone calls, emails, and text messages with individual cardholders and account administrators
  • Proactive work that entails identifying trends in decline behavior, engaging in educational campaigns
  • Hold customer calls to optimize their ability to transact successfully
  • Work closely with our Customer Success Managers to aid in the overall customer experience
  • Bridge gaps for our customers to help them better understand how to use our transactional software
  • Carry a quota for retained dollars based primarily on successful reactive outreach
  • Bachelor’s Degree or work experience equivalent
  • Excellent organization and prioritization skills
  • Excellent communication skills - written and verbal
  • Ability to effectively manage time to maximize results
  • Ability to work well on a collaborative team
  • Ability to problem solve and create viable solutions
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