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Customer Care Specialist (2 openings)

Reston, NY 20170

Posted: 09/17/2024 Employment Type: Contract Job Category: Customer Service Job Number: 623576 Country: United States Is job remote?: No

Job Description

Customer Care Specialist
Duration: 9/24/2024 - 12/20/24 (potential to extend)
Location: REMOTE, EST
 
Must Haves:
  • 3-5 years of Customer Service/Customer Care in 
  • Good in Microsoft Office
  • Collaborative, Good relationship builder
Preferred:
  • Bachelor's degree
  • The ability to travel 4-6 times a year to College Board offices and/or vendors
  • Salesforce

POSITION SUMMARY

You have: 
  • 3-5 years of customer service experience managing customer escalations in a high-volume customer service operation (required)
  • The ability to act in a highly collaborative way with the ability to influence others and build strong relationships across internal and external stakeholders.
  • Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues.
  • Effective planning, prioritization, and problem-solving skills.
  • Computer literacy, including Microsoft Office applications
  • The ability to manage relationships with peers as well as multiple levels of management
  • Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
  • The ability to be flexible and quickly adapt to new methods, situations, and requirements
  • The ability to travel 4-6 times a year to our offices and/or vendors. 
  • A college degree (preferred)

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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