Careers at the Planet group

Client Survey Specialist (2)

Irving, TX 75062

Posted: 05/14/2025 Employment Type: Contract Job Category: Other Job Number: 633963 Is job remote?: No

Job Description

Client Survey Specialist
Type of employment:  Contract
Pay rate: $25-30/hr
Length of work:  3 to 6 months (up to 40 hours a week)
Hybrid - Irving, TX

Position Summary:
We’re seeking a polished, articulate, and professional Client Survey Specialist to support our client engagement efforts by conducting outbound follow-up calls to C-level executives and senior leaders. This role is focused on gathering qualitative feedback following a recent survey, ensuring clarity in responses, and maintaining strong client relationships through respectful, effective communication.
This is a hybrid position requiring in-office presence once per week (Wednesdays).
Key Responsibilities:
  • Conduct outbound follow-up calls to senior-level executives regarding their recent survey participation.
  • Professionally engage with clients to gather additional context, clarify survey responses, and record qualitative feedback.
  • Maintain accurate and thorough call notes and feedback summaries in internal systems.
  • Collaborate with internal stakeholders to share trends and insights from client conversations.
  • Ensure a consistent and professional client experience aligned with the organization’s standards.
  • Uphold confidentiality and data integrity in all client interactions.
  • Attend weekly in-office meetings and training sessions on Wednesdays.

Qualifications:
  • 2+ years previous experience in client-facing roles, customer service, survey follow-up, or executive support preferred.
  • Exceptional verbal communication and interpersonal skills; confident in speaking with executive-level professionals.
  • High attention to detail and accuracy in documenting feedback and call outcomes.
  • Professional phone presence with the ability to represent the company’s values and tone.
  • Strong organizational skills and ability to manage follow-up tasks independently.
  • Comfortable working in a hybrid environment
  • Proficient in Microsoft Office, Outlook and comfortable learning CRM or survey tools.
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