The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 05/14/20252025-05-142025-06-13Employment Type:ContractJob Category:OtherJob Number: 633963Is job remote?: No
Job Description
Client Survey Specialist Type of employment: Contract Pay rate: $25-30/hr Length of work: 3 to 6 months (up to 40 hours a week)
Hybrid - Irving, TX
Position Summary:
We’re seeking a polished, articulate, and professional Client Survey Specialist to support our client engagement efforts by conducting outbound follow-up calls to C-level executives and senior leaders. This role is focused on gathering qualitative feedback following a recent survey, ensuring clarity in responses, and maintaining strong client relationships through respectful, effective communication.
This is a hybrid position requiring in-office presence once per week (Wednesdays).
Key Responsibilities:
Conduct outbound follow-up calls to senior-level executives regarding their recent survey participation.
Professionally engage with clients to gather additional context, clarify survey responses, and record qualitative feedback.
Maintain accurate and thorough call notes and feedback summaries in internal systems.
Collaborate with internal stakeholders to share trends and insights from client conversations.
Ensure a consistent and professional client experience aligned with the organization’s standards.
Uphold confidentiality and data integrity in all client interactions.
Attend weekly in-office meetings and training sessions on Wednesdays.
Qualifications:
2+ years previous experience in client-facing roles, customer service, survey follow-up, or executive support preferred.
Exceptional verbal communication and interpersonal skills; confident in speaking with executive-level professionals.
High attention to detail and accuracy in documenting feedback and call outcomes.
Professional phone presence with the ability to represent the company’s values and tone.
Strong organizational skills and ability to manage follow-up tasks independently.
Comfortable working in a hybrid environment
Proficient in Microsoft Office, Outlook and comfortable learning CRM or survey tools.
#LI-AC1
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
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