The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Client Services Representative
One Linscott Rd Woburn, MA 01801 US
Posted: 04/18/2025
2025-04-18
2025-05-21
Employment Type:
Contract
Job Category: Customer Service
Job Number: 632873
Is job remote?: No
Job Description
Client Services Representative
Contract 6 months
Onsite, 5 days a week
Pay Rate: $23-24/hr
Must have:
2 years experience in a client service focused role (ideally banking, financial services or insurance)
Excel
Word
Friendly, approachable and outgoing personality
As a Client Services Representative, you'll be the primary point of contact for our clients, playing a key role in delivering an outstanding customer experience. Your focus will be on building strong, lasting relationships by providing knowledgeable, responsive, and solutions-oriented support. If you're passionate about helping others and committed to excellence, we’d love to have you as part of our team.
Key Responsibilities:
-Respond promptly and professionally to client inquiries, concerns, and complaints via phone and email.
-Guide clients through policy-related questions, coverage details, and updates with accuracy and clarity.
-Process client requests efficiently, ensuring a smooth and positive experience from start to finish.
-Manage approximately a small volume of inbound and outbound calls per day, consistently delivering high-quality service.
-Collaborate with internal teams to eliminate obstacles and enhance the client journey.
-Maintain accurate and detailed client records and documentation.
-Proactively identify areas for improvement in processes and client experience initiatives.
-Resolve client issues with professionalism, empathy, and a focus on long-term satisfaction.
#LI-TR1
Contract 6 months
Onsite, 5 days a week
Pay Rate: $23-24/hr
Must have:
2 years experience in a client service focused role (ideally banking, financial services or insurance)
Excel
Word
Friendly, approachable and outgoing personality
As a Client Services Representative, you'll be the primary point of contact for our clients, playing a key role in delivering an outstanding customer experience. Your focus will be on building strong, lasting relationships by providing knowledgeable, responsive, and solutions-oriented support. If you're passionate about helping others and committed to excellence, we’d love to have you as part of our team.
Key Responsibilities:
-Respond promptly and professionally to client inquiries, concerns, and complaints via phone and email.
-Guide clients through policy-related questions, coverage details, and updates with accuracy and clarity.
-Process client requests efficiently, ensuring a smooth and positive experience from start to finish.
-Manage approximately a small volume of inbound and outbound calls per day, consistently delivering high-quality service.
-Collaborate with internal teams to eliminate obstacles and enhance the client journey.
-Maintain accurate and detailed client records and documentation.
-Proactively identify areas for improvement in processes and client experience initiatives.
-Resolve client issues with professionalism, empathy, and a focus on long-term satisfaction.
#LI-TR1
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Ready to embark on a new career adventure? Explore our job opportunities in the vibrant area around Woburn, Massachusetts! Nestled in Middlesex County, 'Woburn, the Beautiful Land' as it translates, offers job seekers a mix of urban excitement and suburban charm. With close proximity to Boston’s bustling city life and historical landmarks like the Minute Man National Historical Park, as well as delightful local cuisines including Woburn's signature roast beef sandwiches, this area promises not just a job but a lifestyle. Attend performances at The New Repertory Theatre or catch a game at the TD Garden supporting the region's beloved sports teams. Take a stroll in Horn Pond Recreation Area or immerse yourself in art at the Whistler House Museum of Art in nearby Lowell. Join us in pursuing your career in this dynamic region; your next big opportunity awaits!