The Planet Group
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http://www.theplanetgroup.com
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Bilingual Customer Service Trainer
310 Martin luther king drive Bloomington, IL 61701 US
Posted: 10/18/2024
2024-10-18
2024-12-09
Employment Type:
Direct Hire/Perm
Job Category: Customer Service
Job Number: 623559
Country: United States
Is job remote?: No
Job Description
Bilingual Customer Service Trainer
Location - Tucson, AZ 85730
Direct Hire - Full Time
Must-Haves:
Key Responsibilities:
Location - Tucson, AZ 85730
Direct Hire - Full Time
Must-Haves:
- 4-6 years of operational leadership experience as a Trainer.
- Proven experience training agents in a call center/contact center environment
- Proficiency in using various technology platforms and tools.
- Bilingual proficiency (will be required to pass an assessment).
- P&C License
Key Responsibilities:
- Train and manage a team of future Service Agents
- Monitor and evaluate agent performance, providing feedback and coaching as needed.
- Utilize technology and communication skills to effectively train a team.
- Ensure the class of agents are ready for graduation at the end of the 10-12 week training program
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Ready to take the next step in your career? Explore our job opportunities in the vibrant Bloomington-Normal, Illinois area! Located in the heart of the Prairie State, Bloomington offers a perfect blend of small-town charm and big-city amenities. Home to Illinois State University, this area boasts a thriving arts scene, including the McLean County Arts Center and the Bloomington Center for the Performing Arts. Sports enthusiasts can catch a game at The Corn Crib, home of the Normal CornBelters, providing entertainment all summer long. With picturesque parks like Miller Park and the Constitution Trail for outdoor adventures, and a diverse culinary scene featuring local favorites like the horseshoe sandwich, Bloomington is not just a place to work, but a place to thrive. Embrace endless possibilities for personal and professional growth – start your journey with us today!