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Bilingual Customer Service Trainer

Bloomington, IL 61701

Posted: 10/18/2024 Employment Type: Direct Hire/Perm Job Category: Customer Service Job Number: 623559 Country: United States Is job remote?: No

Job Description

Bilingual Customer Service Trainer
Location - Tucson, AZ 85730
Direct Hire - Full Time 
Must-Haves:
  • 4-6 years of operational leadership experience as a Trainer.
  • Proven experience training agents in a call center/contact center environment
  • Proficiency in using various technology platforms and tools.
  • Bilingual proficiency (will be required to pass an assessment).
Plus:
  • P&C License
Overview: We are seeking an experienced Bilingual Customer Service trainer to train a team of 25 future agents. You will train each future Service agent to then send out into the field. We are looking for an individual who enjoys mentoring/coaching, has excellent communication skills and wants to be in a fast-paced environment. Your role will be crucial in ensuring the success and growth of our customer Service team.
Key Responsibilities:
  • Train and manage a team of future Service Agents
  • Monitor and evaluate agent performance, providing feedback and coaching as needed.
  • Utilize technology and communication skills to effectively train a team.
  • Ensure the class of agents are ready for graduation at the end of the 10-12 week training program
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About Bloomington, IL

Ready to take the next step in your career? Explore our job opportunities in the vibrant Bloomington-Normal, Illinois area! Located in the heart of the Prairie State, Bloomington offers a perfect blend of small-town charm and big-city amenities. Home to Illinois State University, this area boasts a thriving arts scene, including the McLean County Arts Center and the Bloomington Center for the Performing Arts. Sports enthusiasts can catch a game at The Corn Crib, home of the Normal CornBelters, providing entertainment all summer long. With picturesque parks like Miller Park and the Constitution Trail for outdoor adventures, and a diverse culinary scene featuring local favorites like the horseshoe sandwich, Bloomington is not just a place to work, but a place to thrive. Embrace endless possibilities for personal and professional growth – start your journey with us today!
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