So sorry, this position is no longer available.
Please go ahead and submit your application. We may have other positions that would be the perfect fit for you.
Alternatively, you may want to apply to one of the following related jobs:
The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 01/06/20252025-01-062025-03-08Employment Type:ContractJob Category:AdministrativeJob Number: 627369Is job remote?: No
Job Description
Description:
The candidate will take ownership of company and product goals, possess strong attention to detail, and work well on a small and dynamic team in an industry that is rapidly evolving. Technical knowledge of electric vehicles and customer obstacles relating to electric vehicles is not required but is expected to be gained quickly while in the role.
Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations
Be able to communicate program details to customers accurately and professionally
Track rebate applications from intake and assessment to construction to rebate disbursement
Understand product profile, strategy, and plan, and how day to day work supports these artifacts
Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans, eligibility, and participation requirements
Process customer rebate applications, facilitate rebate approval and payment
Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership
Assist in the optimization through automation of customer enrollment and documentation process flows
Actively participate in problem solving and developing solutions to complex problems related to EV programs and the EV customer journey
Support miscellaneous special EV assignments
Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines
Team support Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility
Share best practices across team to accelerate learning
Skills:
Experience with data analytics
Excellent communication and time-management skills
Organized and detail-oriented with a focus on customer satisfaction
Experience in electric vehicles and residential/Commercial customer-facing products
Prior Customer Service Representative (CSR) experience
Subject matter expertise using Power Clerk
Experience with website reviews for customer comprehension and program engagement
Experience with Advance Metering Infrastructure (AMI) data and Time of Use (TOU) rates
Experience with review of marketing materials
Experience working in a regulated utility or industry and within a highly regulated utility team
Exceptional organizational skills, with a proven track record of successfully multitasking and prioritizing workload
Strong oral and written communication and critical thinking skills
Self-directed, dependable, and motivated
Proficient with Microsoft Office products
Education:
Experience Required: 0 to 1 year's work experience, this is an entry level position.
Experience Preferred:
Some work experience in an administrative or clerical role
Experience with SAP would be an asset
5+ years in customer service background
Education Required: High School degree or equivalent
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Ready to embark on a new career adventure in Lansing, Michigan? This vibrant city, nestled in the heart of the Great Lakes State, offers a perfect blend of urban amenities and natural beauty. With its bustling downtown, diverse culinary scene, and a thriving arts community including the Broad Art Museum and Wharton Center for Performing Arts, Lansing provides endless opportunities for personal and professional growth. Home to the Michigan State Spartans, the city exudes a lively college town atmosphere and is a haven for sports enthusiasts. Explore the picturesque River Trail, catch a show at the historic Lansing Lugnuts Stadium, or simply enjoy the charm of this welcoming Midwestern community. Check out our job listings today and discover the exciting career possibilities waiting for you in Lansing!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.