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Account Relations Associate

Berlin, CT 06037

Posted: 10/18/2022 Employment Type: Contract Job Category: Administrative Job Number: 512707 Country: United States Is job remote?: No

Job Description

Account Relations Associate
4-month contract, extension possible
Location: Berlin, CT (Hybrid)

Hours: M-F  40hrs/wk -- 8hrs/day 
Industry: Energy
Interview Process: Video call  or phone screen

Must Haves:
  • Bachelor's degree or equivalent experience
  • MS Office proficiency
  • Prior regulatory or utility experience preferred

Job Description/Summary:

Account Relations Associate

  • Assist the Supplier Services Account Executive
  • Assist in the coordination of distribution company resources to deliver services
  • Assist in resolving problems for Electric accounts on 3rd party supply in Connecticut and Western Massachusetts
  • Assist in Maintaining and managing business relationships with active 3rd party Suppliers
  • Help ensure new Suppliers meet the Company’s enrollment requirements.
  • Facilitate and monitor EDI testing and supplier certification with the appropriate IT teams.
  • Work to troubleshoot and resolve supplier issues
  • Assist with any escalated supplier/customer complaints.
  • Adhere to EBT Guidelines and assist suppliers/EDI providers to resolve any issues and address inquiries.
  • Assist Account Executive to work with various organization levels within and outside of Eversource
  • Participate in meetings for planning, development, implementation, and administration of strategies related to 3rd party suppliers.
  • Ability to develop and maintain business relationships
  • Ability to act as an assistant to the liaison and to work effectively with various organization levels within and outside of the Company
  • Ability to gather and analyze information helping identify and resolve process and quality issues
  • Strong detail orientation as well as the ability to be thorough and precise
  • Qualitative and quantitative analyses
  • Good team work skills
  • Strong spoken and written communication skills
  • Strong customer service orientation
  • Ability to multi-task
  • Strong functional understanding of computerized business systems ( Microsoft office, Outlook)
  • Bachelor’s degree preferred, or the equivalent work experience
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