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Patient Coordinator
Responsibilities:
Qualifications:
New Patient Coordinator
450 Brookline Avenue Boston, MA 02115 US
Posted: 02/12/2024
2024-02-12
2024-03-21
Employment Type:
Direct Hire/Perm
Job Category: Administrative
Job Number: 612898
Country: United States
Is job remote?: No
Job Description
Patient Coordinator
Responsibilities:
- Provides administrative support and coordination for all aspects of patient care for both new and established patients.
- Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
- Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
- Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
- Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
- Provides program specific information to callers and refer calls as necessary.
- Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
- Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
- Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
- Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
Qualifications:
-
Bachelor’s degree in health administration or related field is preferred, along with up to 1 year of related health care and/or customer service experience.
- Excellent communication and customer service skills
- Strong attention to detail
- Must be able to multi-task and problem solve
- Excellent phone etiquette
- PC proficiency required
- Knowledge of medical terminology is a plus
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