The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Customer Service Representative
9001 Spectrum Center Blvd San Diego, CA 92123 US
Posted: 07/30/2024
2024-07-30
2024-09-13
Employment Type:
Contract
Job Category: Customer Service
Job Number: 620370
Country: United States
Is job remote?: Yes
Job Description
Customer Service Representative
6-Month Contract
Remote - Southern California
Pay Range: $20 - 23
Must Haves:
Minimum one year of customer service experience
Preferred:
Medical or medical device experience
Job Summary/Description:
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to our products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.
Responsibilities:
Qualifications and Experience:
6-Month Contract
Remote - Southern California
Pay Range: $20 - 23
Must Haves:
Minimum one year of customer service experience
Preferred:
Medical or medical device experience
Job Summary/Description:
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to our products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.
Responsibilities:
- The primary objective of Customer Service Representative is to communicate with customers daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their status, adherence information and/or to order equipment or supplies.
- Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
- Has completed vocational training or obtained equivalent experience.
- Interacts internally to exchange information.
- Has limited discretion to vary from established procedures.
Qualifications and Experience:
- Minimum of 1 year of related experience.
- Has broad knowledge of routines and procedures to handle day to day situations.
- Will generally only require instructions on new assignments.
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