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Associate Director, Account Services

Nashville, TN 37203

Posted: 09/18/2023 Employment Type: Contract To Hire Job Number: 577639 Country: United States Is job remote?: Yes

Job Description

Pay Rate: $55-$65/hr+ depending on experience 

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Planet Technology is seeking an Associate Director of Account Services to join one of our biotechnology clients. 

Associate Director of Account Services Responsibilities: 
  • Primary point of contact for Director level and higher Marketing partners.
  • Work with Stakeholders to prepare a brand plan, and lead the team to execute it.
  • Consistently meet with Stakeholders to ensure projects are on strategy, and opportunities to benefit the account are discussed. 
  • Supports the Account Manager with the develop of creative briefs and team input.
  • At all times, represents the greater Account team to Stakeholders, Senior Leadership, and the Creative team with the ability to make decisions and communicate changes on their behalf.
  • Problem solve and implement solutions quickly.
  • Review all jobs before Marketing Stakeholder review, ensuring alignment with strategy and adherence to exceptional quality; confirms with Account Managers that work mirrors Creative Briefs and PRC feedback.
  • Be an expert on the industry, the brands, the competition and is influential in Revance business strategy. 
  • Encourage the team to understand the product, competitive landscape, and account’s needs and business.
  • Understand the Marketing Stakeholders, including their motivations, their “hot buttons”, and how best to serve their needs from a business and business professional standpoint.
  • Accurately assess situations and makes recommendations consistent with the clients’ overall marketing objectives; encourages Account Managers to grow and improve upon their own strategic thinking.
  • Anticipate obstacles, infuses energy into the process, and works with a sense of urgency.
  • Lead the presentation of brand plans, campaigns, and strategy to Stakeholders; also knows when to allow other account members the opportunity to be a voice in the room.
  • Be a member of the Senior Leadership team, meeting on a consistent basis regarding account status, health, and other issues.
  • Mentor and develop Account Managers.
  • Delegate and direct tasks to supporting team members to ensure smooth workflow.
  • Resource talent for the account team and can hire and release individuals as needed.
  • Offer insights on optimizing process and protocols for the team. 
Associate Director of Account Services Qualifications: 
  • BA or higher in Advertising, Business, Marketing, or related field EXPERIENCE.
  • 7-10 years industry experience in account/client management with an advertising/marketing agency or similar in-house corporate role; at least 5 years’ experience in healthcare/pharmaceuticals. 
  • Hands-on drug launch experience. 
  • Demonstrated excellence in prior roles as an Account Director / Manager or similar titles.
  • Familiarity with the range of aesthetics marketing collateral; in theory and in practice.
  • Working knowledge of the healthcare marketing-regulatory process.
  • Up-to-date knowledge of advertising and marketing industry and current trends.
  • Ability to understand and articulate a marketing strategy and think critically.
  • Thrives in a fast-paced environment, managing a high volume of tasks with a high level of self-guidance and flexibility.
  • Offers a creative approach to problem solving and savvy in negotiating the unexpected.
  • Equally adept in addressing day to day tasks and contributing to broader strategic thinking.
  • Proficiency in Microsoft Office programs (especially PowerPoint and Excel), Adobe Creative Suite (especially Adobe Acrobat); ZiFlow and Figma experience a plus but not required.
  • Excellent written and verbal communication skills.
  • The interpersonal skills, behavior, and personality (flexible, positive “can-do” attitude) to adapt and respond to Marketing and Creative team needs.
  • Ease in connecting and engaging with a variety of personalities. 
  • Excellent communication and presentation skills. 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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